Sustainability

Society
Quality, Supply Chain Management

Quality Management System

Basic Quality Philosophy

Earning customer trust, providing satisfaction

Quality Policy

  1. We place top priority on abiding by laws, regulations, and rules, and on giving customers safety and reliability.
  2. In order to provide customers with products and services of value, we make proposals and respond with a clear understanding of customers’ needs and expectations.
  3. We clarify and execute all items stipulated in contracts with customers.
  4. We constantly create and improve on quality in all processes.
  5. We set quality targets, and plan and implement the concrete measures to realize these targets.
  6. To ensure that non-conforming products and customer complaints never happen, we conduct thorough design review and initial-product quality control.
  7. In the case of non-conforming products, we respond appropriately and thoroughly.
  8. In the case of non-conforming products or customer complaints, we analyze them from a range of viewpoints to ensure they never happen again.
  9. We systematically develop employees’ capabilities as part of fostering them into self-directed individuals.
  10. We constantly improve our quality management system to ensure its maximum effectiveness.

1st April 2020
TORISHIMA PUMP MFG. CO., LTD.
Representative Director,CEO
Kotaro Harada

ISO9001

Torishima has been certified as ISO 9001 compliant, the international standard for quality management systems, since 1997. This assures our customers that we deliver high quality products, and engineering and maintenance services that satisfy their needs and earn their trust. While maintaining ISO 9001 certification, we are also constantly working to improve Torishima’s quality management system.

ISO9001のマーク

Procurement Policies

Torishima Pump Mfg. Co., Ltd. and the Torishima Group have established the Sustainability Basic Policy to play an active role in building the “sustainable society” that is the aim of the SDGs and to increase corporate value through global environmental conservation activities, contribution to a safe and secure living infrastructure, and sound business activities.

In order to fulfill these responsibilities, we need smooth coordination and cooperation throughout our supply chain, and thus it is essential to ensure that we work together with our business partners toward common goals.

Based on this idea, we have established “Torishima Group Procurement Policies” to define our basic ideas and stance. We will continue to provide products and services that satisfy our customers while improving our social responsibilities by strengthening our business partnership on a basis of mutual understanding.

Procurement Policies

  1. Transparent and impartial transactions

    1. In accordance with the principles of the SDGs, we will provide all business partners with opportunities for competition in a transparent and impartial manner if it is judged to be reasonable from the perspectives of laws, safety, rights protection, quality, delivery periods, costs, management stability, etc.
    2. In the selection of business partners, we will make fair judgments based on economic rationality.
    3. We will work together with our business partners for mutual harmony and benefit on an equal basis. We will not force them to undertake unfair trading practices by abusing a dominant bargaining position.

  2. Compliance

    1. We will comply not only with relevant domestic laws and regulations but also with relevant overseas laws and regulations that are applicable to Japan and our company, take measures against noncompliance such as disuse of conflict minerals, and protect the human rights of all people including workers.
    2. We will protect the personal information, intellectual property, and trade secrets of all stakeholders.
    3. We will continue the system improvements and education to prevent injustice and inequality in our transactions. Whether it is legal or not, we prohibit our employees from having inappropriate relationships and contacts with our business partners that violate social norms.
    4. We will not have any relationship with antisocial forces.

  3. Coexistence, co-prosperity, and sustainable development

    1. We will give priority to recycled products and products with low environmental impact in our selection of materials with the aim of promoting green procurement. We will also actively accept proposals for products and services that help us cultivate harmonious relationships with society and local communities or that contribute to the environmental protection activities of our stakeholders.
    2. We will actively select business partners who not only provide quality products or services but also willingly work to improve the quality of their products. To that end, we will discuss the price and delivery date of products and services based on reasonable judgment.
    3. We will place importance on the costs incurred in maintenance and management after procurement and the environmental impact, as well as the price.
    4. We will sincerely respond to proposals for products and services that improve the safety and health of employees in our company and yours.

Requests to Our Business Partners

  1. Compliance with laws and social norms

    Our business partners are requested to comply with the relevant laws, regulation, and social norms in the countries and regions where they conduct business activities, including the following:

    1. Thorough compliance with relevant laws and regulations (antitrust laws, commercial laws, subcontract laws, foreign exchange laws, personal information protection laws, copyright laws, etc. of each country and region)
    2. Prohibition of bribery to any interested party (offering illegal gratuities, payoffs, consideration, monetary or non-monetary benefit)

  2. Respect for human rights and occupational health and safety

    Our business partners are requested to observe the following policies in order to respect basic human rights and make efforts to provide safe and, clean working environments. With regard to the handling of conflict minerals, our business partners are requested to follow our guidelines separately specified.

    1. Prohibition of forced labor, inhumane treatment (slavery included), human trafficking, child labor, and discrimination
    2. Payment of decent wages, management of working hours, respect for employees’ right to organize, etc.
    3. Provision of safe, clean working environments.

  3. Environmental considerations

    Our business partners are requested to regard the environmental efforts as an important management issue, to promote the creation of products in harmony with the environment, and to promote the following initiatives.

    1. The consolidation of and improvement in environmental conservation systems (control and reduction of company emissions of CO2 and hazardous chemical substances, etc.)
    2. Procurement of parts and raw materials with low environmental impact, which reduces the use of hazardous chemical substances (green procurement)
    3. Promotion of environmental conservation activities (formulation of environmental policies, system maintenance, environmental education, etc.)

Procurement Department,
Torishima Pump Mfg. Co., Ltd.

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